Privacy policy

Last Updated: October 7, 2026

This Privacy Policy describes how POWRIG ("we", "us", "our", or the "Site") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from powrig.com (the "Site") or otherwise communicate with us (collectively, the "Services").

By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

We collect personal information to provide, improve, and protect our products and services.

Information You Provide Directly:

  • Contact Information: Full name, shipping address, billing address, email address, and phone number.
  • Order Details: Products purchased, items added to cart, transaction records, and order history.
  • Payment Details: Payment method and billing confirmation. Note: All card transactions are processed securely through PCI-DSS compliant third-party payment gateways (e.g., Shopify Payments, PayPal, Apple Pay). We do not store complete payment card numbers.
  • Customer Support: Inquiries, communications, product feedback, and warranty claims.

Information Collected Automatically:

  • Device & Usage Data: IP address, browser type, device specifications, operating system, time zone, referring URLs, pages viewed, and clickstream data.
  • Cookies & Tracking: We use cookies, web beacons, and pixels to maintain shopping cart sessions, analyze site performance, and optimize our advertising.

Information from Third Parties:

  • Service Partners: Shopify (e-commerce hosting), logistics carriers (shipping and tracking updates), analytics providers (Google Analytics, Microsoft Clarity), and ad networks (Meta, Google).

2. How We Use Your Personal Information

  • Order Fulfillment: Processing payments, arranging delivery, sending tracking details, and managing returns or exchanges.
  • Customer Support: Answering inquiries, resolving issues, and servicing product warranties.
  • Marketing & Communication: Sending newsletters, exclusive promotions, and product updates (only if you opted in). You can opt out at any time.
  • Site Optimization & Analytics: Monitoring site speed, evaluating traffic trends, and improving user experience.
  • Security & Fraud Prevention: Verifying identity, preventing fraudulent orders, and ensuring site integrity.
  • Legal Compliance: Meeting regulatory, tax, and accounting requirements.

3. Sharing & Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We disclose personal data only to trusted parties under strict confidentiality:

  • Service Providers: Logistics companies, warehouse partners, payment gateways, and IT service providers.
  • Business & Advertising Partners: Platforms like Google and Meta for targeted advertising and conversion measurement.
  • Legal Obligations: When required by law, subpoena, or to protect the safety, rights, and property of POWRIG and our users.

4. Cookies and Tracking Technologies

We use essential, analytical, and marketing cookies to operate and enhance our store. You can manage or block cookies through your browser settings. Please note that disabling essential cookies may impact store functionality, such as keeping items in your cart.

5. Data Security & Retention

We maintain appropriate administrative and technical safeguards (including 256-bit SSL encryption) to protect your personal data. We retain personal information only as long as necessary to fulfill orders, resolve disputes, comply with legal obligations, and maintain business records.

6. Your Rights

Depending on your jurisdiction (including GDPR in the EU/UK and CCPA/CPRA in California), you may have the right to:

  • Access, correct, or update your personal data.
  • Request the deletion of your personal data ("Right to be Forgotten").
  • Restrict or object to certain processing activities.
  • Opt out of marketing communications at any time via the "Unsubscribe" link in any email.

To exercise any of these rights, please contact us at support@powrig.com.

7. Children's Privacy

Our Site is not intended for use by children under the age of 16. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any revisions will be posted on this page with an updated "Last Updated" date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: