Shipping policy

Thank you for choosing POWRIG. We are dedicated to delivering our professional camera rigging gear, smartphone video accessories, and filmmaking solutions to creators worldwide safely, securely, and efficiently.

Below you will find all the details regarding our order handling times, estimated delivery schedules, shipping rates, and customs guidelines.

1. Order Processing & Handling Time

  • Handling Time: All orders are verified, quality-checked, and packaged within 1 to 2 business days (Monday – Friday, excluding weekends and official holidays).
  • Order Cutoff Time: 5:00 PM (UTC+8). Orders placed after 5:00 PM will begin processing on the following business day.
  • Address Accuracy: Please ensure your shipping address, postal code, and contact phone number are complete and accurate during checkout. We are not responsible for delivery delays or failed shipments caused by incomplete address details.

2. Shipping Methods, Costs & Estimated Delivery Time

We partner with premier global couriers (including DHL, FedEx, UPS, 4PX, and USPS/local postal services) to ensure reliable end-to-end delivery.

Destination Shipping Method Estimated Transit Time Shipping Cost
United States Standard Tracked Shipping 7 – 12 Business Days FREE on orders over $99
($8.99 flat rate under $99)
Express Courier (DHL/FedEx) 3 – 5 Business Days $25 Flat Rate
Canada, United Kingdom & European Union
(Germany, France, Italy, Spain, etc.) 		Standard Tracked Shipping 8 – 14 Business Days FREE on orders over $99
($11 flat rate under $99)
Express Courier (DHL/FedEx) 4 – 7 Business Days $25 Flat Rate
Australia & New Zealand Standard Tracked Shipping 7 – 12 Business Days FREE on orders over $99
($8.99 flat rate under $99)
Asia & Rest of the World
(Japan, South Korea, Singapore, etc.) 		Standard Tracked Shipping 7 – 15 Business Days FREE on orders over $99
($8.99 flat rate under $99)

*Note: Total Delivery Time = Handling Time (1–2 business days) + Transit Time. Estimated shipping times begin once your parcel has been dispatched from our warehouse.

3. Order Tracking & Notifications

  • Shipping Confirmation: Once your package is dispatched, you will receive an automated shipping confirmation email containing your tracking number and a direct tracking link.
  • Live Tracking: You can track your order in real time on our official Track Your Order page or directly via the courier's official tracking portal.
  • Tracking Update Delay: Please allow 24 to 48 hours after dispatch for tracking events to initially synchronize and appear on the logistics carrier's system.

4. Customs, Duties & Import Taxes

  • International Taxes & Tariffs: International orders may be subject to customs clearance procedures, import duties, and local taxes levied by the destination country once the shipment arrives.
  • Responsibility: Unless otherwise stated during checkout (or calculated at checkout where applicable), all customs duties, import fees, and taxes are the sole responsibility of the customer.
  • Refusal of Shipment: If a package is refused due to unpaid customs fees, return shipping charges and logistics processing costs will be deducted from your final refund.

5. P.O. Boxes and Military APO/FPO Addresses

Standard tracked shipping is available to most P.O. Box addresses. However, for express courier deliveries (e.g., DHL / FedEx), a physical street address and a recipient contact phone number are strictly required.

6. Damaged, Lost, or Delayed Shipments

  • Delayed Parcels: While most packages arrive within the estimated timeframe, occasional delays may occur due to customs inspections, severe weather, peak holiday shopping seasons, or logistics strikes. If your parcel exceeds the estimated delivery window by more than 7 business days, please contact us immediately.
  • Damaged Upon Arrival: If your gear is delivered damaged or crushed in transit, please inspect the box and contact us at info@powrig.com within 7 days with clear photos of the packaging and defective item. We will arrange a free replacement right away.
  • Lost in Transit: If a package is confirmed lost by the shipping carrier, we will promptly send a replacement shipment or issue a full refund at no additional charge.

7. Contact Us

If you have any questions regarding our shipping process, tracking assistance, or bulk logistics inquiries, feel free to reach out: